uujili Frequently Asked Questions

KYC stands for Know Your Customer — it's a standard identity verification process required by Philippine regulations and PAGCOR licensing rules. uujili requires KYC to confirm your identity, verify that you are 21 years of age or older, and comply with Anti-Money Laundering (AML) regulations enforced by the AMLC. You'll need to submit a valid government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID) and a selfie. Verification is typically completed within 24 hours.

uujili is strictly for players who are 21 years of age or older, in accordance with Philippine gaming regulations applicable to casino-style gambling. Age verification is a mandatory part of the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. If you know of a minor who has accessed the platform, please contact us immediately at [email protected].

No. uujili strictly enforces a one account per person policy. Creating multiple accounts is a violation of uujili's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the account recovery option or contact our support team — do not create a new account.

uujili supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). uujili does not accept credit card deposits in compliance with Philippine regulations.

GCash and PayMaya deposits are typically credited to your uujili account instantly or within a few minutes. Bank transfers may take up to 30 minutes during business hours, and up to a few hours during weekends or Philippine public holidays. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number.

Yes. The minimum deposit at uujili is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as required by AMLC regulations. You can set your own deposit limits at any time through the Responsible Gaming section of your account settings.

To withdraw from uujili, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method (GCash, PayMaya, or bank account), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money laundering requirements. Make sure your KYC verification is complete before requesting a withdrawal.

Withdrawal processing times at uujili are as follows:

• GCash / PayMaya: Typically within 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on the receiving bank

Withdrawals are reviewed by our finance team before processing. During peak periods or for first-time withdrawals, additional verification may be required, which can extend processing time slightly.

Common reasons for a declined withdrawal include: incomplete KYC verification, active bonus wagering requirements that have not yet been met, a mismatch between your account name and the registered payment method name, or a pending security review. If your withdrawal was declined, you will receive a notification with the reason. Contact our support team at [email protected] for assistance.

uujili offers a wide variety of games for Filipino players, including:

• Live Dealer Games: WM Live and Ezugi Live tables featuring baccarat, roulette, blackjack, dragon tiger, and more — streamed in real time with live dealers
• Slots: Hundreds of slot titles from leading providers, including classic 3-reel slots, video slots, and jackpot slots
• Bingo: Filipino-style bingo games with multiple rooms and prize tiers

New games are added regularly, so there's always something fresh to try at uujili.

Yes! uujili is fully optimized for mobile play. Whether you're using an Android or iOS device, you can access the full uujili game library directly through your mobile browser — no app download required. The platform is responsive and designed to work smoothly on smartphones and tablets, so you can enjoy live dealer tables, slots, and bingo from anywhere in the Philippines — whether you're in Manila, Cebu, Davao, or Quezon City.

Yes. All games on uujili use certified Random Number Generator (RNG) technology for slots and electronic table games, ensuring that every outcome is completely random and unbiased. Live dealer games are streamed from professional studios with real cards and wheels, eliminating any possibility of digital manipulation. uujili operates under applicable Philippine gaming regulations, and our game providers are independently audited for fairness.

uujili offers a welcome bonus for new players upon their first deposit. The bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses come with wagering requirements — meaning you need to wager the bonus amount a specified number of times before the bonus funds can be withdrawn as cash. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while live dealer games may contribute less. Check the specific bonus terms for details.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your deposits freely without meeting wagering requirements — you can opt out of bonus offers in your account settings. You can also contact our support team to have bonuses removed from your account. Note that once a bonus has been accepted and wagering has begun, it generally cannot be reversed. Opting out of marketing communications will also stop future bonus offers from being sent to you.

On the uujili login page, click "Forgot Password." Enter your registered mobile number or email address, and you'll receive an OTP or reset link. Follow the instructions to set a new password. If you no longer have access to your registered contact details, contact our support team at [email protected] with your account details and a copy of your ID for manual verification.

uujili uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your financial information is never stored on uujili's servers — all payment processing is handled by certified payment gateways. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and do not sell or share your personal data with third parties for marketing purposes. For full details, see our Privacy Policy.

You can request account closure at any time by contacting our support team at [email protected]. Before closing, any remaining balance will be returned to your registered payment method after standard verification. If you are closing your account due to gambling concerns, we strongly recommend activating our self-exclusion tool instead — this provides stronger protections and prevents you from re-registering during the exclusion period. Visit our Responsible Gaming page for more information.

uujili provides a full suite of responsible gaming tools available 24/7 from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps
• Loss Limits — cap the maximum you can lose per period
• Session Time Limits — get alerts and auto-logout after a set play duration
• Cooling-Off Periods — suspend your account for 24 hours up to 6 weeks
• Self-Exclusion — close your account for 6 months, 1 year, or permanently
• Reality Check Alerts — periodic in-session reminders of time and spend

For full details, visit our Responsible Gaming page.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your exclusion period (6 months, 1 year, or permanent). Your account will be suspended immediately, your remaining balance returned, and all marketing communications stopped. Self-exclusion periods of 6 months or longer cannot be reversed. You can also request self-exclusion by emailing [email protected]. Remember: Gambling is addictive. Know when to stop.